Serving Our Team
Our greatest competitive advantage is the high quality of our employees, as evidenced by the excellent work they do every day.
– Paul Murphy, the company's founder.
Simply put, we are successful because of our employees. At Napoli, our team members are what make the difference, which is why they are at the core of everything we do.
The act of coming together marks the beginning of something bigger.
Progress can only be made if we stick together.
Paul Murphy, Founder & CEO
Making An investment Into Success
Our founder summed it up nicely: our team members are our most valuable competitive advantage. We can only succeed if they succeed, which is why we invest in them at every stage of the process.
A job in one of our properties provides great opportunity for our customer – contact team members. Our hourly team members earn more per hour than the market average across all of our brands. Increasing decent wages for our team members is something we are committed to.
We invest in programs that provide our team members with incredible opportunities so that they can perform at their peak performance.
Rewarding and recognizing performance is a critical component of our results-oriented culture. We have several programs in place to recognize the contributions of our teams to the overall success of our company.
Development & Training
Every year, we train hundreds of people an essential skills: how to succeed at work. We invest thousands of euros each year in our robust training program, which starts immediately, regardless of role. As our team members progress, so does their training. New team members go through a structured training program to learn about our brand, their role, as well as our expectations. New team members typically receive 40-80 hours of instruction (depending on their role).
We understand that our team members are our most valuable key differentiator, and our industry-leading retention rates demonstrate that we have created an appealing opportunities for work. However, we are aware that there is always room for improvement. As a result, we will continue to strive to do the right thing for our team members on a daily basis. Because we understand that when our team members succeed, our guests benefit.